Community Award Winner in the Borders Retail Business Awards 2019

At the Pavilion Cinema we are committed to providing the best possible service to all our customers.

We are committed to improving access where necessary and possible to enable as many customers as possible to experience cinema in the Pavilion.

Location Access

The cinema entrance is located at ground level, with lift and staircase access to all floors. Screens 1, 2 and 4 are located on the third floor. Screen 3 is located on the second floor. Access to cinema 3 for mobility impaired is with staff assistance.

The bus station is an approx 5 minute walk from the cinema. There is a taxi rank 50m from the cinema in Channel Street. There are limited parking bays outside the cinema. Although these are controlled parking bays, they may be used by blue badge holders. Please note: The cinema does not operate any parking facilites and cannot guarantee availability of spaces.

Accessibility within the cinema and screens

There are automatic sliding doors at the front of the building. Cinema is accessed via lift and staircase. Entrance to the cinema halls are through push/pull doors. An accessible toilet can be found outside cinema 1.

Step free access to wheelchair stances in all screens. In Cinema 1, 3 and 4 the wheelchair stances are located at the rear of the hall. In cinema 2, the wheelchair stance is located at the front of the hall. Step free access to cinema seating is only available in screen 2. In other screens there are at least one step down to access cinema seating.

Hearing Assistance

All the cinema halls at the Pavilion are equipped with the Dolby Fidelio Assistance System.  With this system, we provide you with a small control pack and a set of headphones and you are able to enjoy a Hearing Impaired channel for the film you are watching in whichever screen you are watching it in.  If you wish to bring your own headphones and use them, you are very welcome to.

To make use of this system, please just ask any member of staff  when you get to the cinema and we would be happy to help.

For more information on this system please email the cinema at info@pavilioncinema.co.uk or call 01896 752767 and ask for the Duty Manager.

Subtitled Performances

We currently endeavour to show one subtitled performance per week. This is shown as “Subtitled” on our showtimes information, or marked as ‘ST’.

Any current scheduled subtitled shows are listed below;

The 355

A dream team of formidable female stars comes together in a hard-driving original approach to the globe-trotting espionage genre in The 355. When a top-secret weapon falls into mercenary hands, wild card CIA agent Mason “Mace” Brown (Oscar®-nominated actress Jessica Chastain) will need to join forces with rival badass German agent Marie (Diane Kruger, In the Fade), former MI6 ally and cutting-edge computer specialist Khadijah (Oscar® winner Lupita Nyong’o), and skilled Colombian psychologist Graciela (Oscar® winner Penélope Cruz) on a lethal, breakneck mission to retrieve it, while also staying one step ahead of a mysterious woman, Lin Mi Sheng (Bingbing Fan, X-Men: Days of Future Past), who is tracking their every move. As the action rockets around the globe from the cafes of Paris to the markets of Morocco to the wealth and glamour of Shanghai, the quartet of women will forge a tenuous loyalty that could protect the world—or get them killed. The film also stars Sebastian Stan (Avengers: Endgame) and Edgar Ramírez (The Girl on the Train). The 355 is directed by genre-defying filmmaker Simon Kinberg (writer-director-producer of Dark Phoenix, producer of Deadpool and The Martian and writer-producer of the X-Men films), from a script by Theresa Rebeck (NBC’s Smash, Trouble) and Kinberg, and is produced by Chastain and Kelly Carmichael for Chastain’s Freckle Films and by Kinberg for his Genre Films. The film is executive produced by Richard Hewitt (Bohemian Rhapsody).

Tuesday 18th January

16:30
Thursday 20th January

16:30 Subtitled


Autism Friendly Performances/Relaxed Screenings

Previously called Autism Friendly Screenings, the new name reflects the fact that the way these screenings are presented may be of benefit to those who are not on the Autism Spectrum but a normal cinema screening may be outside their comfort zone.

With relaxed screenings;

  • House lights are left on but low
  • The sound is turned down
  • Adverts and trailers are not shown – so the film starts promptly at the advertised start time
  • There is an allowance for increased levels of movement and noise in the hall

Relaxed screenings will be on a monthly basis and will feature a variety of programming.

Any currently scheduled relaxed screenings are listed below;

Pavilion Cinema & The CEA Card Scheme

The Pavilion Cinema participates in the nationally recognised CEA Card Scheme.

With this scheme the disabled person* purchases an annual card to show to box office staff when purchasing a ticket.

The disabled person then pays full price for whatever category of ticket they are purchasing, but the accompanying carer/assistant is admitted free of charge.

Purchasing tickets at the box office: When a valid card is presented, the card holder will pay the relevant admission price according to our schedule of admission prices. The accompanying carer will be admitted free of charge.

Web: It is not yet possible to book tickets in advance using a CEA Card as we need to view the card to check it is valid however we are working with our ticketing solution provider to enable this in the future.

Joining the CEA Card Scheme.

There are three ways to apply for a CEA Card. Full online application, part online – part postal, or full postal.

An administration fee is charged by the scheme administrators to process your application and issue a card.

For full online or part online – part postal, please go to www.ceacard.co.uk for more details and to begin the application process.

For full postal applications please ask a cinema staff member for an application form.

*Who is eligible for a card?

The eligibility criteria are kept under review and maybe updated from time to time; currently people who receive one of the following benefits are eligible:

  • Disability Living Allowance (DLA)
  • Attendance Allowance (AA)
  • Blind persons Registration
  • Personal Independence Payment (PIP)
  • Armed Forces Independence Payment (AFIP)

If you have any questions regarding the CEA Card Scheme, please ask to speak to a manager.

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