At the Pavilion Cinema we are committed to providing the best possible service to all our customers.
We are committed to improving access where necessary and possible to enable as many customers as possible to experience cinema in the Pavilion.
The cinema entrance is located at ground level, with lift and staircase access to all floors. Screens 1, 2 and 4 are located on the third floor. Screen 3 is located on the second floor. Access to cinema 3 for mobility impaired is with staff assistance.
The bus station is an approx 5 minute walk from the cinema. There is a taxi rank 50m from the cinema in Channel Street. There are limited parking bays outside the cinema. Although these are controlled parking bays, they may be used by blue badge holders. Please note: The cinema does not operate any parking facilites and cannot guarantee availability of spaces.
Accessibility within the cinema and screens
There are automatic sliding doors at the front of the building. Cinema is accessed via lift and staircase. Entrance to the cinema halls are through push/pull doors. An accessible toilet can be found outside cinema 1.
Step free access to wheelchair stances in all screens. In Cinema 1, 3 and 4 the wheelchair stances are located at the rear of the hall. In cinema 2, the wheelchair stance is located at the front of the hall. Step free access to cinema seating is only available in screen 2. In other screens there are at least one step down to access cinema seating.
Williams Sounds hearing assistance. Screen One is fitted with this facility, which incorporates an infra-red transmitter and two modes of reception; a personal induction loop generator, or a set of high quality wire-free headphones. Both pieces of equipment are issued free on loan to any customer on request. We recommend booking the equipment in advance. To book, simply call the cinema on 01896 752767.
Films which are being shown in cinema one during the course of the week, are indicated as such with the ‘ear’ symbol appearing in our Showtimes programme Information leaflet and next to the films which will be shown in cinema 1 in the course of that weeks programme. To find out which exact performances will be shown in screen 1 please email the cinema at info@localhost or call 01896 752767 and ask for the Duty Manager.
We currently endeavour to show one subtitled performance per week. This is shown as “Subtitled” on our showtimes information, or marked as ‘ST’.
Any current scheduled subtitled shows are listed below;
Autism Friendly Performances/Relaxed Screenings
Previously called Autism Friendly Screenings, the new name reflects the fact that the way these screenings are presented may be of benefit to those who are not on the Autism Spectrum but a normal cinema screening may be outside their comfort zone.
With relaxed screenings;
- House lights are left on but low
- The sound is turned down
- Adverts and trailers are not shown – so the film starts promptly at the advertised start time
- There is an allowance for increased levels of movement and noise in the hall
Relaxed screenings will be on a monthly basis and will feature a variety of programming.
Any currently scheduled relaxed screenings are listed below;
Pavilion Cinema & The CEA Card Scheme
In October 2016 the Pavilion Cinema joined the nationally recognised CEA Card Scheme.
With this scheme the disabled person* purchases an annual card to show to box office staff when purchasing a ticket.
The disabled person then pays full price for whatever category of ticket they are purchasing, but the accompanying carer/assistant is admitted free of charge.
Purchasing tickets at the box office: When a valid card is presented, the card holder will pay the relevant admission price according to our schedule of admission prices. The accompanying carer will be admitted free of charge.
Web: It is not yet possible to book tickets in advance using a CEA Card as we need to view the card to check it’s authenticity however we are working with our ticketing solution provider to enable this in the future.
Joining the CEA Card Scheme.
There are three ways to apply for a CEA Card. Full online application, part online – part postal, or full postal.
An administration fee is charged by the scheme administrators to process your application and issue a card.
For full online or part online – part postal, please go to www.ceacard.co.uk for more details and to begin the application process.
For full postal applications please ask a cinema staff member for an application form.
*Who is eligible for a card?
The eligibility criteria are kept under review and maybe updated from time to time; currently people who receive one of the following benefits are eligible:
- Disability Living Allowance (DLA)
- Attendance Allowance (AA)
- Blind persons Registration
- Personal Independence Payment (PIP)
- Armed Forces Independence Payment (AFIP)
If you have any questions regarding the CEA Card Scheme, please ask to speak to a manager.